Frequently Asked Questions FAQ's

With effect from Friday 25th February 2022, no cover is provided under Section S1 – End Supplier Failure Insurance (ESFI) within our insurance policies for the following Airlines:

• PJSC Aeroflot Airlines – IATA Code: AFL
• Ukraine International Airlines UIA - FlyUIA - IATA Code: PS

Under the terms of your policy, cover will cease with immediate effect for all tickets issued from 25th February 2022. Cover does not affect tickets already issued.

All plans as well as policies renewed or purchased now cover emergency medical treatment and repatriation costs related to the corona virus as well as travel cancellations and restrictions. As long as your government does not advise against travel due to Covid to your chosen location, you will receive Covid cover.

If you have an accident or need medical treatment for an illness, you or the hospital that is treating you should contact the 24 hour Emergency Assistance Service. The Emergency Assistance Service will confirm your cover and handle all negotiations on your behalf. Your insurers will usually settle the account directly with the hospital but if it is a minor injury treatable by a GP or local hospital, you can settle the bill yourself and claim this back IMPORTANT; it is imperative that you contact the 24 hour emergency services before any claim to ensure that you are covered.

FOR CLAIMS: Please visit https://globelink.eu/make-a-claim.html and ensure you select the correct Claims service for your Policy Issue date. When contacting the claims handler, please have the following information to hand.

• Name of your policy (Scheme)
• Certificate number
• Resort and country visited
• Value of the claim
• Brief circumstances
• Travel dates
• Incident date

Condition: Failure to have the above information at hand, may result in your claim being delayed.

The cover under the policy includes the repatriation costs of return to your country of residence within the European Union of an injured or sick Insured. This will be authorised in advance and must be arranged by the Assistance Service if it is deemed medically necessary by the Assistance Service. This is usually arranged via scheduled / charter airline carriers or other medically appropriate means, with medical escorts provided if medically required. Additional Repatriation Extra cover for clients who hold Australian, New Zealand or South African passports can be arranged for an additional premium at the time you purchase your insurance. In all cases prior authorisation by the 24 Hour Emergency Assistance Service is required.

The European Health Insurance Card (EHIC) gives EU residents access to state provided necessary medical care if you fall ill, or have an accident while travelling in the EU temporarily, including holiday, studies and business travel.

The EHIC remains valid for EU residents travelling to the UK and within the EU. The EHIC does not replace Travel Insurance and you should purchase insurance as soon as you book a trip.

No, The FCDO advise that “Wherever you’re travelling, it's important to take out appropriate Travel Insurance before you go”. The EHIC will not cover repatriation costs, or additional support, like a doctor or nurse escort home. Nor extra accommodation costs; luggage replacement costs; or replacement Passport fees if they get lost or stolen.

Email: [email protected]
Telephone Number: +357 240 30337
Postal Address: Globelink (Cyprus) Insurance Agency & Sub-Agency LTD 5, Rafael Sandi, 1st floor, 6052, Larnaca, Cypus

Europe

Albania, Andorra, Armenia, Austria, Azerbaijan, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Channel Islands, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France (including Corsica), Georgia, Germany, Gibraltar, Greece (including the Greek Islands), Hungary, Iceland, Ireland, Italy (including the Aeolian Islands, Sardinia & Sicily), Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Morocco, Netherlands, Norway, Poland, Portugal (including the Azores and Madeira), Romania, Russia (West of the Urals), San Marino, Serbia (including Kosovo), Slovakia, Slovenia, Spain (including the Balearics and Canary Islands), Sweden , Switzerland, Tunisia, Turkey, Ukraine, United Kingdom and Vatican City.

Worldwide I (Excluding)

Worldwide coverage, excluding Australia, the United States of America, Canada and all islands in the Caribbean Sea and the Bahamas, Costa Rica, Japan, New Zealand, Mexico and Thailand. (Also includes coverage for Europe).

Worldwide (All countries)

Worldwide, including Australia, United States of America, Canada and all islands of the Caribbean Sea and the Bahamas, Costa Rica, Japan, New Zealand, Mexico and Thailand. (Also includes coverage for Europe).

This cover is only applicable if the winter sports premium has been paid/or if you have an Annual Multi Trip policy with an individual trip duration of 45 days whereby Winter Sports cover is free.

1. Your ski equipment is insured up to the cover levels as shown on your policy for loss, damaged or if stolen. Please note that having your skis stolen from outside a restaurant will not be covered. This is known as ‘unattended’ equipment and would not be covered unless specified in the policy terms and conditions.
2. If you skis are damaged you may be able to claim up to the amounts described in the policy. Please note the single item limit, a pair of skis is one item and this also applies to a snowboard and bindings.
3. If your own ski equipment is lost or damaged you will be covered to hire ski equipment up to the value shown in the schedule of cover.
4. Your ski pack will be insured up to the limits of the policy schedule for the proportionate value of any ski pass, ski hire or tuition fee necessarily unused due to your accident or sickness or the loss or theft of your ski pass.
5. Piste closure is only available between 1st January and 31st March, if there is a lack of snow in your resort.
6. In the event that, due to lack of snow fall or adverse weather in the pre-booked winter sports resort between the months of January, February, March and no alternative being available, you are not allowed to ski for a period in excess of 12 hours, the Insurer will pay the benefit as shown in the Schedule of Cover for each full 24 hour period in which you are unable to ski, up to the maximum as shown in the Schedule of Cover.

Cover for Ski off Piste - Covered provided you are on a recognised off-piste run and not skiing or snowboarding against local recommendations or warnings.

You can book online, simply follow the instructions and you will be able to print your policy immediately.

Alternatively, call us on +357 240 30337 and we will take the details from you.

We provide detailed instructions on what to do on the Pre-existing Medical Conditions page, so please read these carefully. You will see that there are certain No Screen Conditions that are covered as standard if you can comply with the terms specified on the Pre-existing Medical Conditions page. If you are aware of a Pre-existing Medical Conditions, you have two options:

1. You can proceed and arrange cover with standard terms and accept that anything related to the pre-existing medical condition/s is excluded. OR,
2. If you require cover for a pre-existing medical condition not covered by us, you will need to seek alternative travel insurance providers who will advise if your condition can be covered, at what price and any changes that apply may to their terms.

Pregnancy, without any directly related bodily injury, illness, disease or complication is NOT insured by this policy. This insurance is designed to provide cover for unforeseen events, accidents, illnesses and diseases and normal childbirth and pregnancy would not constitute an unforeseen event or illness.

If after taking out this insurance you discover you are pregnant and will be travelling we will insure you under Section A - Cancellation provided you cancel your trip within 14 days of becoming aware of the pregnancy term. Should you not wish to cancel the trip we will refund your premium provided you have not already travelled or made a claim.

If your flight is delayed on the homeward journey and you do not get back into the country until after your policy has expired your cover will continue until you reach home.

Our annual policies can cover for trips of 17, 31, 45, 60, 90 or 120 days duration on any single trip. Policies with trip durations of 45 days or more, will also allow 17 days winter Sports activities free of charge.

Adults can travel independently but children must travel with one of the insured adults.

You have a right to cancel up to 14 days from the date you receive the policy document at the start of your insurance provided that you have not travelled, (or in the case of Single Trip policies, cover has not already commenced), and no claim under this policy has been made. To cancel your policy, please contact Globelink International on [email protected], or at Globelink (Cyprus) Insurance Agency & Sub-Agency LTD 5 Rafael Santi, 6052, Larnaca, Cyprus. We reserve the right to make a charge to cover any administrative costs. There is no refund for cancellation after this period has expired, or for early return.

It is best to book your insurance as soon as you have booked and paid for your holiday. This will then give you cancellation cover should you not be able to travel due to a medical emergency or other circumstances beyond your control. If you are booking for a single trip you will be covered automatically for cancellation from the day you booked and paid for your policy. If you are taking an Annual Multi Trip policy then your cancellation cover does not come into effect until your policy starts. If you have booked and paid for a trip it is advisable to start your policy the same day that you purchase it.

You can be covered for up to 15 months out of the country on a single trip. Cover can be extended whilst out of the country up to a maximum of 18 months in total. Cover ceases when you return to the UK (or arrive in your home country in the event of a one way trip) and the policy becomes invalid.

Yes. We provide cover for a one way journey on the condition that all insurance cover ceases 72 hours after the time you first leave the immigration control of your final destination country, or at the expiry date of your insurance whichever is the sooner. The final destination country will be treated as your home area and cover under this insurance will be applied accordingly.

You are covered up to the sums insured for unavoidable cancellation due to the death, disablement or illness of an immediate relative or any person you are intending to travel with, provided you were not aware of this at the time of arranging your insurance. However, you will only be insured for unexpected events.

Yes. We are able to provide cover subject to a no claims declaration.

Yes. You must either purchase another policy online, or contact us on +357 240 30337 or by email: to [email protected]. But, you must arrange the additional cover before the original policy expires as a gap in cover is not permitted.

Yes. You can work or volunteer in either non manual employment or manual work using hand held tools only and at ground level. Check our Adventure Activities listings to see if you’re covered, or email us at [email protected] with details before you buy so we can advise you accordingly.

Helicopter rescue is available but only if deemed medically necessary by the treating paramedic and if the area is able to accommodate the landing of a helicopter.

If there is an immediate need for a rescue helicopter it will be called either from the ship or through the Emergency Services.